Details
Posted: 12-Jun-24
Location: Lewes, Delaware
Salary: Open
Categories:
Operations
Internal Number: 7682
Why Beebe?
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.
Overview
Provide Telecommunications department with the following skills and services: Develop, install, modify and maintain hospital wide telephony system using industry accepted tools or procedures to accomplish. Able to work independent of technical vendor and achieve maximum system featurability and functionality. Investigate problems/malfunctions and resolve operational issues working to determine corrective action plan to maintain a viable and productive environment. Monitor total system performance and capacities, identify and obtain approval and implement improvements to optimize system productivity. Define, know and follow procedures/standards and provide appropriate documentation for each application in production system. Recommend new standards where applicable. Work with IS staff and end-user professionals in an on-going development and support of core and remote modular business systems. Document and train staff and end-users on easy to follow features and functionality of the telephony applications and phone system.
Responsibilities
Develop, install, test and maintain hospital wide telephony system using industry accepted tools or procedures to accomplish. Promote and achieve optimum system usability and customer reliability through effective processes and thorough documentation. Investigate problems, malfunctions in the core or remote modular system(s). Works with other team members and or vendor personnel and determine corrective action to maintain a viable and productive environment Work with IS staff, end-users and system owners to test and modify the telephony applications (i.e.. ACD design, auto-outward or predictive dialing) and resolve operational issues, working with key stake holders and vendor team to obtain sign-off on solutions before implementing. Monitor total system performance and capacities, identify, obtain approval, and implement improvements to optimize system productivity. Define, know and follow procedures and standards and provide appropriate documentation per established standards and recommend new standards where applicable. Take on a number of different tasks simultaneously and complete projects on time. Work with team of IS and end-user professionals in the ongoing development and support of core and remote modular business systems. Rotation through on-call schedule with other telecom members is expected. Maintain strong and professional communications with Operations Manager as well as other team/staff members to ensure a productive and cooperative environment. Adapts communication style to the particular situation or audience.
Qualifications
Two years in telecommunications with high level public contact required. Possess telecommunications knowledge. Excellent written and verbal communication skills. Able to own multiple projects and manage them to completion, meeting time sensitive timelines etc.
Competencies Skills
Essential:
* Clear Communication Skills Both Written And Verbal
* Knowledge Of Basic Computer Programs
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills To Provides Customer Service To Patients, Team Members And Visitors
* Knowledge Of Basic Evs Equipment
Credentials
Education
Essential:
* Associates Degree in related field
Other Information
Two years in telecommunications with high level public contact required. Possess telecommunications knowledge. Excellent written and verbal communication skills. Able to own multiple projects and manage them to completion, meeting time sensitive timelines etc.
Salaries starting at
USD $30.60/Hr.
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About Beebe Healthcare
Beebe Healthcare serves the Sussex County community with a medical center located in beautiful, historic Lewes, Delaware, and convenient outpatient locations throughout the county. Founded in 1916 by two physician brothers, Drs. James Beebe and Richard C. Beebe, the medical center in Lewes is a 210-licensed-bed, not-for-profit seaside community hospital. Beebe's specialized service lines include cardiac and vascular, surgical services, oncology, women's health, and orthopaedic services. Beebe offers an array of inpatient, outpatient, emergency, and diagnostic services.Beebe's five satellite campuses offer imaging, physical rehabilitation, and lab services, as well as walk-in care centers. In addition, Beebe offers Wound Healing & Hyperbaric Medicine and Diabetes Management & Medical Nutrition Therapy.With a mission to serve the community, Beebe also offers many free screenings and outreach programs through its Population Health Department; and advanced medical care for those who are recuperating at home through Beebe Home Care Services.Beebe is also training the next generation of nurses through the Margaret H. Rollins School of Nursing, located behind the Medical Cente...r in Lewes.Beebe's Medical Staff has grown tremendously since the early 1990s. Employed physicians through Beebe Medical Group and our affiliated physicians on Beebe's Medical Staff now serve patients from Milford to Millville in specialties including cardiac surgery, dermatology, endocrinology, family practice, gastroenterology, general surgery, internal medicine, pediatric neurology, and surgical oncology.Beebe is proud to offer quality care, close to home for the residents and visitors of Sussex County.
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